Gift Bangladesh
Return, Refund & Cancellation Policy
Refund Policy
We value customer trust and strive to maintain a fair, transparent, and customer-friendly refund process.
Refund Eligibility
Refunds may be approved under the following circumstances:
- Order cancellation before preparation or production begins.
- Product becomes unavailable after payment has been completed.
- Wrong product delivered.
- Verified damaged or defective product received.
- Duplicate payment made by the customer.
- Approved return requests that qualify for a refund.
Partial Refunds
Partial refunds may be applicable in situations such as:
- A portion of the ordered items is unavailable.
- Minor issues are reported and mutually agreed upon between the customer and Gift Bangladesh.
- Partial order cancellation before dispatch.
Refund Processing Time
Once approved, refunds are generally processed within the following timeframes:
| Method | Processing Time |
|---|---|
| Mobile Banking (bKash, Nagad, Rocket) | 1–5 Business Days |
| Bank Transfer | 3–10 Business Days |
| Online Payment Gateway | 7–10 Business Days |
Processing times may vary depending on banks, payment gateways, and financial service providers.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after order preparation has started.
- Incorrect delivery information provided by the customer.
- Failure to receive delivery despite multiple courier attempts.
- Customized or personalized products already prepared or produced.
- Delays caused by natural disasters, political unrest, severe weather, transportation disruptions, or courier limitations.
- Customer dissatisfaction based on personal preference when the delivered product matches the confirmed order.
Cancellation Policy
Order Cancellation
Customers may request order cancellation before production, customization, packaging, or preparation begins.
Customized Products
Since customized and personalized products are specially prepared according to customer requirements, cancellation requests may not be accepted once production has started.
Cancellation Approval
Gift Bangladesh reserves the right to approve or reject cancellation requests based on the current order status and production stage.
Cancellation Refunds
If an order is successfully cancelled before preparation begins, any eligible refund will be processed according to our Refund Policy.
Contact Information
Gift Bangladesh
📞 Phone/WhatsApp: +8801609710085
🌐 Website: https://gift-bangladesh.com
📧 Email: support@gift-bangladesh.com